PPI deadline does not apply to all cases!


Legal technicalities enable selected PPI complaints after the August 2019 deadline!

We can also appeal your declined or commission only PPI claim.

If you had PPI on a loan or credit card active in 2008 call our friendly personal claim handlers now on 0800 862 0605 or click here to simply complete the below form to request a call back.

Finally a PPI company you can trust with low fees & more importantly great reviews.

Best reviews guaranteed of any claims company (over 100 reviews via Facebook reviews app).

Civil Claim Services was formed by senior banking complaint handlers who recognised an urgent need for a competent claims company to combat bank PPI complaint handling buffoonery, corruption and incompetence whilst also recognising major flaws in the free advice available online.

Our panel of solicitors will give you the edge especially if declined in the past. To get the ball rolling without the need for a phone call 0800 862 0605 for a friendly chat with our friendly personal claim handlers.

Ok so how does it work?

1 – If you have paperwork for a claim you have not looked at yet or a letter from a bank saying you had PPI but the bank refused a full refund please get in touch your personal claim handler will look after you and if you have a claim pass to a solicitor if appropriate.

2 – Claims take approximately six months though time scales may vary

3 – No deadline for these case types

4 – Should you wish to use us you will be allocated your own personal claim handler who will deal with solicitors on your behalf.

5 – We will keep you updated.

Civil Claim Services - business-comfort

What legal case do we use?

The law relating to PPI type claims shifted dramatically in 2014 with the landmark Supreme Court decision in Plevin v Paragon Personal Finance Ltd [2014] All ER 128 (Nov) (a copy of the judgement can be found here). In Plevin, the Court was not concerned with whether or not Ms Plevin had been ‘mis-sold’ the policy, rather they looked at the commissions the lender had received from its insurer, Norwich Union, in respect of the PPI..

Can I be owed more than what the bank paid me?

If you have had a PPI payout you are unsure of please give us a call as 1 in 4 PPI complaints have been declined or not fully refunded.

What about if my claim is turned down?

If your claim wass turned down initially, the claims process does not end. Civil Claim Services’ experienced in-house claim experts will appeal this and exhaust all avenues in attempt to have the original decision overturned. The practised in-house claim experts will also verify offers made in any successful claim to ensure that the calculations are correct and the money being paid to you is the refund you deserve. Get your PPI claim re-opened

Our clients think we’re the best PPI company, check out our reviews

Civil Claim Services have the best reviews on the internet with 4.7 out of 5 stars on Facebook true as of July 2019. These are honest reviews from both former and existing clients sharing their opinions and thoughts on the service that they have received from Civil Claim Services. Many of these reviews mention the names of the client’s personal claims handler and how they made the experience of using Civil Claim Services exceptional.

Other methods and services

For cases where you have been declined but do not wish to have passed to solicitors you can also approach the Financial Ombudsman Service (FOS) or Financial Services Compensation Scheme (FSCS) for free if you wish them to review your case, if you have already approached your lender first and if it falls within their remit you can appeal to the FOS too. Where Civil Claim Services Ltd refers your case to FOS/FSCS, we will not charge any extra for such services.

Wish to be part of our team? click here Recruitment

Click on the Logo below to fill out our online PPI form

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Please keep in mind that all data supplied is highly confidential and will not be shared with any third parties. 


13 Market Street

0800 862 0605

Get in Touch or Request a Call Back