Privacy Policy

Civil Claim Services is registered with the Information Commissioners Office (ICO) with registration number: 23367446.

Civil Claim Services are committed to protecting and safeguarding the privacy of our customers. This policy sets out how we will use and protect your personal information under compliance of the General Data Protection Regulation 2018.

Should you choose to provide us with any personal data you can be assured that it will only be used in accordance with this privacy policy.

This policy may be amended from time-to-time, which will be updated on our website. We recommend that you check this page to ensure that you are aware of the changes and are happy with the changes made.

If you have any queries about the policy, please get in touch using the details provided below:

Data Protection Team
Civil Claim Services

13 Market Street



This privacy policy was last updated on 24/11/2020.


Under the General Data Protection Regulation 2018 (GDPR)  personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


This privacy policy tells you how Civil Claim Services collect and use your personal data, for example:

  • To contact you in response to a specific enquiry,
  • To provide our products and services that you request from us,
  • Send you transactional communications via the contact details you have provided to us during our services;
  • Contact third parties on your behalf, with your specific instruction;
  • Send you email notifications which you have specifically requested;
  • Operate and manage your account and manage any application, agreement or correspondence you may have with us;
  • For audits, regulatory purposes, legal obligations, and compliance with industry standard.
  • Please note that we will not under any circumstances sell or share your data with third party marketing companies without your consent.


We need to collect personal data in order for us to provide you with a service, to answer enquires about our services and to maintain our records. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.


We may collect, use and store different kinds of personal data about you which we have categorised as follows:

Identity Data

This includes, first name, maiden name, last name, marital status, title, date of birth and gender.

Contact Data

This includes, email address and telephone numbers.

Financial Data

This includes, bank account information and payment details.

Compliance Data

This includes, recorded calls for quality checks and staff training. Such recordings may also be used to help us combat fraud.

Technical Data

This includes, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Marketing and Communications Data

This includes, your preferences in receiving marketing from us and your communication preferences.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We are committed to ensuring that your information and data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate security measures, including physical, electronic and managerial procedures to safeguard the and secure the information we collect online. If a breach has occurred, we will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available and you can request more details of that by contacting our Data Protection Office.

By law we have to keep certain information about our customers and this data will be held solely and securely for those legal purposes.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you’ve been affected by any of the above, contact us now by phone, email or request a call back. 

Request a Call Back